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Arrival Information
General
Information
We
will be checking with your airline to find out
when you will actually land. Your driver will
be waiting only a few moments away in a holding
area.
For
international arrivals our driver should be at
the airport 30-45 minutes after the plane lands.
For
mainland arrivals our driver should be at the
airport 20-30 minutes after the plane lands.
For
inter-island arrivals our driver should be at
the airport 15-20 minutes after the plane lands.
If
you missed a connection or any of your fight information
has changed, you must call us to let us know of
the changes. If our driver waits for you and you
have failed to let us know of any changes
we will still ask you to be responsible for the
fare.
Arrival
Instructions
Go
Call:
When you have your luggage and are ready for pick
up you should call us from your cell phone or
from one of the pay phones located in the baggage
claim area.
If
calling from a cell phone you should dial (808)
521-2121.
If
calling from a pay phone you could dial 1 (800)
624-9554. This will be a free call.
Both
numbers ring through to the same line. Although,
we have your reservation it is still necessary
for you to call. The security at the airport will
not allow us to stop at the pick up location unless
we are loading customers and or luggage into our
vehicle.
Listen:
Listen to the voice-mail menu options and press
the appropriate button for arriving passengers.
You will be connected to the dispatcher who will
give you directions to the pickup area. He will
also give you a description of the van and may
ask for a description of your party.
Walk:
Follow the dispatcher's instructions and move
towards the pickup area known as the Permittee
Area. The area is designated by small green signs
and a green painted curb. In our experience, following
our detailed instructions is the best way to be
sure you are at the right place. For printable
detailed instructions for each pick-up area
Click here.
Look:
Look for the white mini-van with the black lettering:
"Airport-Island Shuttles".
Ride:
Leave your luggage at the curb, and enjoy the
ride. Our driver will take care ofthe rest.
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