Q: What if my flight
A: Nothing to worry
about. When you make a reservation, you
provide us with your flight information.
On the date of your arrival, we would check
with the airline to find out your exact
arrival time and would show up accordingly.
For policies and procedures Click
if I change my flight?
A: We're good, but not psychic. We have
no way of knowing if you are coming on a
different flight. It is imperative, therefore,
that you immediately let us know if you
are making any changes to your itinerary.
We will do our best to accommodate you without
delay upon your arrival. For policies and
Q: How will
I find you at the airport?
A: No worries! … After receiving your luggage,
just call us from a pay phone in the baggage
claim area. (Save your quarters and use
our toll free number; 1 (800) 624-9554.)
The dispatcher will give you instructions
as to where you should meet your driver
and will send your driver down from the
holding area. For detailed, printable, arrival
Can I be picked up from the airport without
A: Of course!… you may try to get a ride
at anytime. However, you may have to wait
and there are no guarantees. We may or may
not have someone available (Vegas travelers
might choose this option).
Do you take credit cards?
A: Naturally - we accept MasterCard, Visa,
and American Express. However, feel free
to pay your driver in cash.
Is it customary to tip the driver?
A: I don't know exactly how to answer this.
……….. If you feel your driver provided you
with exceptional service, by all means,
yes. However, our drivers are trained to
provide such service regardless of the gratuity.
Therefore it may not be expected, but most
certainly appreciated. Our drivers say they
usually receive 15 to 25% of the fare in
tips. (Our service
to price ratio is so low most people are
very generous to the drivers, but the nice
thing is that it's all is up to you.)
Do you offer any special discounts?
A: Our prices are so low there is no need
for discounts. The price you're getting
is already discounted, however, we do offer
a 10% discount on gift certificates purchases
in the amount of $100.00 or more. We also
have a frequent rider program for those
who can't seem to get enough (flying that
is). For rates, click here.
How many stops do you make?
A: We have a three-stop maximum, including
you and your neighbors. Because it is a
small island, it should never take more
than 30-45 minutes to get to the airport
from most areas on Oahu. (For distant areas
count on one, to one-and-a-half hours.)
The whole island is only sixty-five miles
across - We can break-down, run out of gas,
and the world can come to an end, but you'll
still make your flight. (We've never failed!!)
Will you be on time?
A: Do ducks quack? Our entire business is
run on the concept of being dependable and
on time. We are so serious about it, we
offer a discount to any passenger that waits
for more than fifteen minutes. That's not
all, we offer a free ride to any passenger
that waits for more than thirty minutes
from their home or the airport. (Some restrictions
here to review our discount
Can we make an extra stop on the way?
A: Yes! However, we do ask that you that
you let us know about any additional stops
when you make your reservation. For policies
and procedures Click
What if I'm traveling stand by?
A: There are no guarantees in life, (more
so in traveling). If you fly standby, go
ahead and make a reservation to ensure availability
with us. If you need to change your itinerary,
there is no extra charge for changing your
reservation, and we will do our best to
accommodate you without delay upon your
Q: What if I decide
A: Because of our extremely dependable track
record, people have gotten the idea that
they can just use us as a back-up system
when their friend(s) cannot pick them up.
We have, therefore, had to enforce a much
undesired cancellation policy. In order
to keep from raising our rates for those
who really intend to use our service when
they book a reservation, we
have introduced a cancellation fee for any
here to review our cancellation
Do you provide child safety seats?
A: The use of child safety seats in Hawaii
is not only a State law, but for safety
purposes, should always be used by children
under 40 pounds. If you are in need of a
car seat, please specify on your reservation.
They can be provided at a cost of only $5.00
per child. It is our recommendation that
you bring your own car seat, in case you
need it/them for other transfers during
Are children free?
A: The owner of this company loves children,
and has four of his own. He not only considers
children people too, he understands they
are the messiest, noisiest, and most space
consuming persons on the planet. Please
do not be offended if he doesn't give a
for these lovable creatures who, may very
well be, our leaders of tomorrow. For more
information on rates Click
Do you sell gift certificates?
A: We do! … in any amount. And those of
you who may need us frequently, or like
giving big gifts, will receive a ten percent
discount for gift certificate purchases
of $100.00 or more. Click here to get more
information on gift certificates.
Do you have wheelchair access?
A: Our vehicles are only equipped to carry
collapsible wheelchairs. If that is all
we will be more than happy to accommodate
you at no extra charge. We are not, however,
at this time, equipped with ramps for motorized
chairs or non-mobile persons.
Is smoking permitted in your vehicles?
A: No. Although we believe in freedom, love,
and the American way, we also believe in
the consideration of others. Most people
love the clean fresh air that only Hawaii
can provide, and it is our goal to help
them get it. If you feel you need to smoke,
it may take a few minutes for our driver
to come down from the holding area. Please
feel free to indulge at this time.
Can I make a reservation for someone other
A: It is always best for the person travelling
to make their own reservation to insure
they receive the proper instructions. However,
anyone can make a reservation for someone
else if they are willing to take responsibility
for the cancellation / no-show fees. (A
credit card may be required). For policies
and procedures Click