*All
telephone reservations must include first and
last name, number of persons traveling, hotel
and/or local address, local phone number, all
flight information including; airlines, flight
numbers, departure cities, scheduled flight times,
preferred pick-up times, and a description of
your luggage. Non Oahu residents are required
to give a major credit card and home phone number.
*Confirmation
for arrivals is not necessary, however, we will
check with your airline to determine your actual
arrival time and show up at the airport at an
appropriate time in order to be waiting for you.
Click here
for arrival instructions.
*We
will confirm all departures the night before your
appointment prior to 8:00 p.m. in the evening.
If you are not available, we will
leave a message. Please call if you do not here
from us by 8:00 p.m. For contact information
Click
Here.
*Availability
for phone reservations will be determined while
still on the phone.
*To
change a reservation you may call us by phone between the hours of 9:00am and 5:00pm Monday thru Friday (Hawaii time) and 10:00am thru 4:00pm Saturday and Sunday.
Or you may fax us, or e-mail us at
any time.
*Cancellations
made less than 24 hours in advance will be subject
to a fee of $20.00 or the full fare. All other
cancellations are subject to a fee of $5.00. There
is no charge to change an existing reservation
with a reasonable notification.
*Unlike
some companies you may have experienced, we run
a tight ship and take being on time very seriously.
If you are forced to wait for us from your address
or hotel for an unreasonable length of time we
will, under most circumstances, grant you a generous
discount. Click here
for our detailed fee schedule. If, however, our
driver even thinks he may be late he will call
you to let you know of his estimated delay. (Please
call us if our driver is even one minute late
and you have not received a call or message.)
*If
you are not ready when our driver is there to
pick you up from your address or hotel you will
be charged full fare plus waiting - even if the
driver must leave without you (drivers are not
required to wait more than five minutes).
*Arriving
customers may be faced with many uncontrolled
circumstances and are normally not charged for
waiting.
*If
you are an arriving passenger and are forced to
wait for us for an unreasonable length of time,
you will under most circumstances be granted a
generous discount. Click
here for our detailed fee schedule.
*Arriving
customers must call our toll free #1 (800) 624-9554,
or our local # (808) 521-2121 when they arrive
in Honolulu, and they are ready to go with luggage
in hand.
Click here for detailed arrival
instructions.
*If
you have read and understand Airport-Island Shuttles
phone reservation policies and would like to call
or write us click
here.
The following is a directory of our voice-mail
menu:
